Support Services
Haichuan Robotics’ efficient and convenient after-sales support system, centered on practical and hands-on service, ensures that technical issues no longer become production bottlenecks, enabling you to focus on growing your core business.

FAQ

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Robot Installation Precautions


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Precautions for Robot Installation: Select an area for robot installation and ensure that the area is large enough to prevent the robot—when equipped with tools—from bumping into walls, safety fences, or control cabinets. Otherwise, equipment damage could occur. Specific installation requirements for robot installation and wiring should be determined according to the instructions provided by professionals or the manufacturer’s manual. During planned installations, develop practical measures to ensure safety. Robot Installation Environment Requirements:

1) During operation, the ambient temperature should be between 0°C and 45°C (32°F to 113°F); during handling and maintenance, it should be between -10°C and 60°C (14°F to 140°F).

2) The humidity must be below the dew point (relative humidity below 10%);

3) Places with little dust, particulate matter, cooking fumes, and water;

4) Flammable materials and corrosive liquids or gases are not allowed in the work area.

5) For locations with low vibration or impact energy on the control cabinet (vibration below 0.5G);

6) There should be no significant sources of electrical noise nearby (such as gas-shielded welding (TIG) equipment, etc.);

7) No potential risk of collision with mobile equipment (such as forklifts);

Note: For explosion-proof and other special high-level protective robots, please consult the sales team for detailed information on installation environment requirements.

Precautions for arranging robot cables: When routing wires and conduits between the control cabinet, the robot, and external equipment, protective measures must be taken. For example, pipes, wires, or cables should be routed through trenches or covered with protective caps to prevent them from being damaged by foot traffic or being crushed by forklifts. Operators and other personnel could trip over exposed wires, cables, or conduits, causing damage that might result in abnormal robot movements, potentially leading to personal injury or equipment damage.

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Safety Precautions for Operators


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Operator Safety Precautions:

1. Check the equipment: After ensuring that the robot is securely mounted on the base, inspect the control cabinet and the cables on the robot body to make sure they are intact.

2. Confirm no one is present: Ensure that there are no people within the robot’s operating range.

3. Emergency stop device: Before the robot starts moving, ensure that the emergency stop safety devices on both the control cabinet and the robot body are functioning properly and effectively.

4. Zeroing Operation: Before the robot starts running automatically, ensure that it can accurately return to the zero position.

5. Manual movement: Before the robot starts its automatic operation, perform a trial run on each axis to check for any abnormalities.

6. Automatic operation: Once again confirm whether there are any people within the robot’s operating range and whether any other objects are interfering.

7. Problem Handling: As soon as the robot malfunctions or personnel enter the area, the emergency stop device should be pressed immediately.

8. Issue Reporting: If you encounter any other issues, please contact the sales representative and provide the manufacturer with photos and details about the location of the malfunction.

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Precautions for Robot Transportation


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Precautions for Robot Transportation: Cranes, lifting devices, or forklifts must be operated by authorized personnel only; otherwise, personal injury and equipment damage may occur. When using a crane to transport a robot, ensure that the wire rope is lifted vertically in alignment with the positioning device; otherwise, the robot could tilt downward, leading to equipment damage. Before lifting, check whether the wire rope is damaged or rusted, and whenever possible, use well-maintained wire ropes for operations. Make sure the wire rope is strong enough to support the robot’s weight. The control cabinet weighs approximately 100 kg, while the robot body itself weighs about 150 kg. When using a forklift to transport the robot’s electrical control cabinet, be careful not to lift the upper casing too high, which could cause damage.

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Warranty period for robot components


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Warranty period for robot components: Core components (reducers, motors, controllers) — one-year warranty; wear-and-tear parts (batteries, cables, nozzles, etc.) — are not covered under the warranty; damage caused by customer-induced human factors is not covered by the warranty.

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Common Alarm Codes and Troubleshooting Methods for Robot Drivers


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The drive display panel is showing a flashing alert status. How to handle this: When you notice the drive display panel flashing, it indicates that the battery voltage is low. You need to check the battery’s voltage level and proceed with replacing the battery.

When replacing the battery, first perform a zeroing operation on the robot (to prevent loss of the zero position during the procedure). Please carry out the battery replacement while keeping the drive control power supply turned on. If you replace the battery with the drive control power supply turned off, the data stored in the encoder will be lost. Please take note of this.

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Precautions Before Operating the Robot


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Precautions before robot operation: Confirm that no other personnel are present within the safety guardrails or the robot’s operational range; verify that the robot operates correctly in jog mode without any interference or abnormalities during operation; ensure that all intended safety devices for the robot are properly installed and functioning; before switching to automatic operation, make sure that the workpieces being fed into the system are arriving normally.

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How to stop the robot in an emergency


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How to stop the robot in an emergency: In the event of a situation that poses a threat to personnel or equipment, you must immediately press the emergency stop button. The robot’s emergency stop button is located on the teach pendant control panel. When you press the emergency stop button, the robot will immediately halt all motion. To resume operation, you must rotate the emergency stop button to unlock it and then confirm the stop message.