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Company Profile
Haichuan Robotics is a high-tech enterprise specializing in the R&D of industrial robots and the manufacturing of intelligent equipment, committed to becoming your trusted partner.
After-sales service
We are committed to providing professional, uninterrupted support 24 hours a day, 365 days a year. Leveraging years of R&D and testing experience, as well as thousands of successful application cases, Haichuan Robotics has established an efficient global service network.
Whether it’s a single robotic workstation or a full-factory automation solution, our expert team will gain a deep understanding of your production needs and provide customized service solutions to ensure your equipment always operates at peak performance.
We not only address technical issues but also place great emphasis on turning your feedback into a driving force for continuous product optimization, helping you achieve maximum production efficiency within a given time frame.
Comprehensive technical support
24/7 Global Technical Hotline
Haichuan Robotics has established a multilingual service hotline, staffed by a team of professional engineers who provide year-round, 24-hour technical support. Our engineers have an average of more than five years of experience in industrial robot maintenance and can respond within 15 minutes of receiving a request for assistance. We offer remote solutions for 80% of common issues, minimizing your downtime and associated losses to the greatest extent possible.
High-definition remote video diagnostics
When voice communication isn't sufficient to resolve complex issues, we offer professional-grade remote video support services. Through a securely encrypted video conferencing platform, senior engineers can visually inspect the on-site situation and provide precise guidance by leveraging augmented reality (AR) technology, boosting problem-solving efficiency by 60%. This service supports multiple languages, including English, Spanish, German, and French, thereby eliminating communication barriers.
Smart Remote Networking Service
With just a computer connected to the internet and specialized software, our engineers can securely access your control system remotely (complying with international cybersecurity standards). Through real-time data collection and analysis, we can diagnose and resolve 90% of software-related issues within 30 minutes. This service employs bank-grade data encryption technology, ensuring your production data remains completely secure and worry-free—so geographic distance no longer poses an obstacle to our service.
Efficient On-site Service
Precise problem definition
We employ a structured fault-diagnosis process that comprehensively analyzes the root causes of issues from three dimensions: mechanical, electrical, and software. Our HaiChuan-certified engineers conduct all-around inspections—from the underlying code to system integration—ensuring an accuracy rate of 99% in problem definition and thereby avoiding time wasted by repeated repairs.
Data-driven analysis
Each Haichuan robot is equipped with an intelligent data logging system that can capture critical operational parameters in real time. When on-site service is required, engineers perform cross-analysis using historical data stored in the cloud, enabling them to anticipate and resolve most issues before even arriving at the site, thereby significantly reducing on-site response times.
Rapid issue resolution
Haichuan Robotics has established a core service center in China and built a service network in collaboration with local partners in more than 60 countries worldwide, ensuring that engineers can arrive on-site within 72 hours for standard services and within 48 hours for emergency services after receiving a service request. Each engineer is equipped with a standardized toolkit and commonly used spare parts, enabling 90% of routine faults to be completely resolved during a single service visit.
Related accessory services
You’ll always have the spare parts you need, no matter where you are—HaiChuan Robotics’ genuine components can consistently meet your ideal requirements, available 24 hours a day, seven days a week.
While our products are working hard to bring you maximum benefits, don’t forget that behind your Haichuan robot there’s always a powerful spare-parts team standing by to assist you. Our spare parts are available for service worldwide. In China, the components you need will be delivered within 2–3 business days.
We know that even the simplest spare part, once it fails to function properly, can have a significant impact. Therefore, we provide complete spare parts for every series of Haichuan robots.
If you're unsure about the parts you need, you can contact our technical hotline to meet your requirements for genuine replacement parts.
For details on after-sales service, please consult.
Helpline: 400-989-9186
Contact email: gdhcrobot@163.com
If you’d like to visit our company and factory in person, please choose a convenient mode of transportation—we look forward to welcoming you! Please call our 24-hour Business Development Office hotline or submit your recruitment needs online.
Address: No. 413, Wenquan Avenue, Wenquan Town, Conghua District, Guangzhou City
Phone:020-8783 2519
Email:sc@gdhcrobot.com
Website: www.gdhcrobot.com
